Frequently Asked Questions

What types of jewelry do you offer?

We offer a wide range of jewelry, including lab grown diamond-studded rings, necklaces, bracelets, earrings, and custom/personalized pieces. Our collection is designed to reflect the latest trends in fashion while maintaining the highest quality standards.

Are the diamonds you sell certified and conflict-free?

While we mainly focus on lab grown diamonds, which are definitely conflict-free, all of our mined diamonds are certified and conflict-free, as well. We adhere to the Kimberley Process Certification Scheme (KPCS,) which ensures that the diamonds we sell are ethically sourced and do not finance violence or human rights abuses. Please see our Responsibility page for more info.

What payment methods do you accept?

We accept a variety of payment methods, including all major credit cards (Visa, MasterCard, American Express, Discover,) digital wallets (Apple Pay, Google Pay, Amazon Pay, PayPal) and Venmo. We also offer financing options for qualifying customers.

Do you offer financing or payment plans?

Yes, we offer financing options through select partners that allow you to pay for your purchase in installments. For more details, please visit our Financing page or contact our team.

How long does it take to receive my order?

Shipping time is displayed on each item in the store and cart. On average it takes 21 days to receive your item. For more info on shipping, please see our Shipping page.

What countries do you service?

We provide sales and service to customers in the United States.

Do you offer free shipping?

Yes, there is no charge for shipping. All orders are sent two-day insured. Please see our Shipping page for more info.

What is your return policy?

We offer a 7-day return policy for most items. The item must be in its original condition and packaging, with all certifications and paperwork included. Custom-made or personalized items may not be eligible for returns. Please see our Returns Policy page for full details.

How do I care for my jewelry?

To maintain the brilliance of your jewelry, we recommend cleaning it regularly with a soft cloth and a mild solution of soap and water. Avoid exposing your jewelry to harsh chemicals, and store it in a jewelry box or pouch when not in use.

How can I contact customer support?

You can reach our customer support team by visiting our Contact Us page or via email at info@diamondexpressjewelry.com or by calling (213) 344-5216. We are available Monday through Friday from 10 AM to 5 PM PST and will be happy to assist you with any questions or concerns.